Privacy Policy

Privacy Policy 

At Cheese Cloud Bakery Café, we value the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, protect, and disclose your personal data when you interact with our bakery café or use our services.

Information We Collect

We may collect the following types of personal information:

1. Contact Information: such as your name, email      address, phone number, and postal address.
2. Transaction Information: details about your      purchases, orders, payment methods, and other transactional information.
3. Communication Information: any communication you have      with us, whether it's via emails, feedback forms, social media platforms,      or customer support channels.
4. Device Information: information about the device you      use to access our website or mobile applications, including your IP      address, device type, browser details, and operating system.
5. Location Information: if you give us permission, we      may collect geolocation data to provide you with localized services or      improve our offerings.

How We Use Your Personal Information

The personal information we collect is used for the following purposes:

1. To process and fulfill your orders and to provide you      with the products, services, and information you request from us.
2. To communicate with you regarding your orders,      promotions, updates, and other relevant information about our bakery café.
3. To personalize and enhance your experience with us,      including marketing campaigns, loyalty programs, and special offers      tailored to your preferences.
4. To improve our products, services, website, and      mobile applications by analyzing user behavior, trends, and preferences.
5. To comply with legal obligations, including tax      requirements, fraud prevention, and regulatory authorities' requests.
6. To protect our rights, property, and safety as well      as the rights, property, and safety of our customers, employees, and the      public.

Information Sharing and Disclosure

We understand the importance of maintaining your privacy and will not sell, trade, or disclose your personal information to third parties without your consent unless required by law or for legal and security purposes.

We may share your personal data with trusted third-party service providers who assist us in operating our business, conducting activities on our behalf, or delivering our products and services to you. These third parties are bound by strict confidentiality agreements and are only authorized to use your personal information as necessary to provide the requested services.

Data Security and Retention

We take the security of your personal information seriously. We implement appropriate physical, technical, and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. We also ensure that our employees and contractors who have access to your personal information maintain its confidentiality.

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws. Once the retention period expires, we securely delete or anonymize your data.

Your Rights and Choices

You have certain rights regarding the personal information we hold about you. These include the right to access, correct, delete, or restrict the processing of your data. You also have the right to object to the processing of your data for direct marketing purposes.

To exercise your rights or for any privacy-related inquiries, please contact our Privacy Officer using the contact details provided below. We may require you to verify your identity before processing your request.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations. We encourage you to review this Policy periodically for any updates.

Contact Us

If you have any questions, concerns, or feedback regarding our Privacy Policy or the privacy practices of Cheese Cloud Bakery Café, please contact our Privacy Officer at:

Email: tariq@thecheesecloud.com Phone: 00968 97066848 Address: 

We will make every effort to address your concerns and resolve any privacy-related issues effectively and efficiently.

Last Updated: December 1, 2023