Refund Policy
At Cheese Cloud Bakery Café, we strive to provide our customers with the best products and services. If for any reason you are not completely satisfied with your purchase, we offer a refund policy to ensure your satisfaction.
Products Eligible for Refund
Refunds may be available for the following scenarios:
- Damaged or Defective Products: If you receive a product that is damaged or defective, you can request a refund.
- Incorrect Orders: If you receive an incorrect order due to an error on our part, we will gladly provide a refund or replacement.
- Unsatisfactory Products: If you find our product unsatisfactory or not as described, you may request a refund.
Refund Process
To initiate a refund, please follow these steps:
- Contact Customer Support: Reach out to our customer support team within [X] days of receiving the product.
- Provide Details: Clearly describe the issue and provide any necessary supporting documentation, such as photographs.
- Return the Product (if required): In some cases, we may request that you return the product in its original condition for evaluation. We will provide instructions on how to return the item.
- Refund or Resolution: Once we receive and evaluate the returned item (if applicable), we will determine whether a refund, replacement, or alternative resolution is appropriate.
Refund Criteria
Please note the following criteria and conditions for processing refunds:
- Timeframe: Refund requests must be made within the same day of receiving the product.
- Item Condition: Returned items must be in their original condition, unless they were received in a damaged or defective state.
- Proof of Purchase: You must provide proof of purchase, such as an order confirmation or receipt, for us to process the refund.
- Refund Method: Refunds will typically be processed using the original payment method. If this is not feasible, we will work with you to find an alternative arrangement.
Non-Refundable Items
The following items are typically non-refundable:
- Consumable Products: Due to hygiene and safety concerns, we cannot accept returns or provide refunds for consumable products, such as freshly baked goods.
- Custom Orders: Products that are custom-made or personalized according to your specific requirements may not be eligible for a refund. However, we will assess each case individually.
Contact Us
If you have any questions or need further clarification about our refund policy, please contact our customer support team:
Email: Info@thecheesecloud.com
Phone: 00968-97066848
Address:
Our customer support representatives will be happy to assist you and address any concerns you may have.
Last Updated: December 1, 2023